Returns & Shipping

All sales are final. Due to the exclusive nature of our drops and limited inventory, we do not accept returns, refunds, or exchanges on any purchases.

Exception Policy (Wrong or Damaged Items Only)

We do make rare exceptions in the following situations:

  • You received the wrong item, wrong size, or
  • Your item arrived with significant damage or defect not caused during shipping

If you experience one of these issues, contact us within 3 days of delivery at [insert email address] with:

  • Your order number
  • Photos of the item(s) and packaging
  • A description of the issue

Return Shipping

  • If the mistake was on our end (wrong item or confirmed defect), we'll cover the cost of return shipping and send you a prepaid label
  • If the issue is not a result of our error, we unfortunately cannot cover shipping or accept the return

Store Credit & Resolutions

If your return is approved and the item passes inspection:

  • You'll receive a store credit in the form of a digital code for the item's original purchase value
  • Store credit is non-refundable, non-transferable, and does not expire
  • No cash refunds will be issued under any circumstances

We reserve the right to deny any return that does not meet our requirements or appears to be worn, washed, or altered.

Shipping Policy

Orders are processed within 3-7 business days after your order is placed. During high-volume periods (like drops or restocks), processing may take slightly longer.

Shipping rates and times are calculated at checkout. Once shipped, you will recieve a tracking number.

Please note: These are estimates only. We are not responsible for delays caused by carriers.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered, we are no longer responsible for lost, stolen, or damaged packages. Please contact the shipping carrier directly with your tracking number for help.

Incorrect Shipping Information

If your shipping address is entered incorrectly at checkout, please reach out as soon as possible. We are not responsible for packages shipped to the wrong address due to customer error.

Questions & Concerns

For support, email us at info@duckoffco.com. We aim to respond within 2-3 business days.